Plants are shipped nationwide in South Africa using a door to door courier. Plants are shipped potted in a special soil mix unless otherwise indicated. Local customers also have the option of curbside pickup. For international customers, please email us for information on international shipments.
We ship on Mondays and Tuesdays in an attempt to avoid situations where packages may sit in prolonged storage over a weekend. During times of the year with higher order volume, it may take slightly longer, but no more than an extra 1-2 business days. We cannot be held responsible for shipment delays made by the carrier.
Customers must provide a delivery address which receives Courier Guy packages. Please note that they are unable to deliver to PO boxes. If there are failed attempts by the shipping carrier to deliver the package, it is the customer’s responsibility to contact them to make delivery arrangements within 2 days of the failed attempt. Otherwise, we cannot guarantee live arrival. All shipments are regarded as delivered when indicated as delivered by the carrier’s tracking system. Delivery issues beyond this will need to be brought as a claim with the carrier.
All plants are shipped carefully packaged in order to protect them through the transit. Damaged Packaging If a product arrives damaged with evidence that the packaging was damaged, we require the customer to contact us immediately and send photograph evidence of how it was received in order for us to consider a reshipment or replacement. Failure to do this may result in a waiver of our guarantees.
Fuzzy Roots ZA reserves the right to upgrade shipping service at our discretion. We may reach out to the customer concerning alternate shipping options if additional funds are required for a recommended shipping service. If any issues occur with delivery, please contact us at info@fuzzyroots.co.za