Important!!! – Please DO NOT re-pot your plant in the first 2-4 weeks of receiving it. Re-potting a plant within its first two weeks in its new environment causes even more stress on the plant which is already stressed from shipping. This additional stress can lead to things like root-rot, dropping leaves and even make the plant more susceptible to fungal or bacterial infections. We strongly advise against re-potting until the plant has fully recovered from shipping stress – a minimum of 2-4 weeks! Once a plant has been re-potted any and all guarantees will fall away.
Live Arrival Guarantee
All plants are guaranteed to arrive alive and healthy. This means that the plant will not be displaying any distress beyond what would be expected due to being shipped. Some brown leaves and minor cosmetic damage to foliage can happen in the shipping process and will not have any long-term impact on plant health. Some older roots may show signs of decay but will be regarded as a natural part of a healthy plant’s senescence if healthy new roots are present.
If there are any plant health issues upon arrival, please contact us at fuzzyrootsza@gmail.com within 48 hours of receipt of the plant and provide photos. We’ll quickly address any issues.
If the plant arrives in an acceptable condition, all further care is the responsibility of the purchaser and no replacement is offered once the plant arrives alive.
The live arrival guarantee may be voided in instances where the customer fails to provide a deliverable address, fails to collect packages within a timely manner or does not facilitate carrier inspection of damaged packaging. Details are provided in our shipping policy.
Plant Sizing Guidelines and Photo Representation
We strive to accurately represent the size, quality and characteristics of all plants our customers will receive
For “Plant ID” product listings, we provide photos of the exact plant you will receive. Photos are generally taken recently. It’s possible the plant may have grown and will be larger than the photo. The older leaves of the plant may have also experienced normal levels of natural senescence.
We also include photos that are representative of the size, quality and characteristics of the plants for sale.
Please note there may also be some mixed listings which may have drop down menu options for both “Plant ID” and “Size” variant plants. The above descriptions for each respective type of product listing apply.
Because plants are living things that are constantly growing, there may be some variation among available plants. We try to include photos of the range of possible variants. If there are specific characteristics you are looking for, please make a request at checkout under the “Special Instructions for seller” section in your cart before checkout and we will do our best to accommodate.
Returns
We do not accept returns of healthy plants. If a plant arrives dead or in unacceptable condition, we will send a replacement plant of similar value. Please email us with photos and written description of the damage within 48 hours of the plant’s arrival to receive a replacement. Please contact us at fuzzyrootsza@gmail.com for further information. We may request the damaged plant to be returned and a pre-paid return label will be provided.
Any plants being returned must be shipped within 1 business day of the return label being issued. The return shipment date will be confirmed via tracking or an acceptance receipt issued from the carrier.
If you feel that you have received the wrong product, please contact us within 48 hours of receiving the product.
Refunds and Cancellations
Cancellation requests made within 24 hours of purchase will be offered a refund. Requests made after 24 hours will be offered store credit.
Future variegation can not be guaranteed, most variegated plants are chimeric meaning the variegation is unstable but we encourage new plant owners to research the plant they are purchasing and to accept the associated risks.
We will always offer our services for advice and care but the sole responsibility lies with the purchaser once received. If you receive a plant with the incorrect ID we will offer a credit or refund on the safe return of the plant into our care.